Chief architect @ 'The Shiny New Thing that Really Helps'
Paul has been actively involved in ITSM for more than 35 years in a variety of roles from operations, to development to IT management. He was also actively involved in the development of ITIL Practitioner which introduced the Guiding principles to align ITIL to a more Agile way of working.
Paul is a Director and co-owner of GamingWorks, the company that developed the internationally renowned ‘Apollo 13 – an ITSM case experience’ ITSM simulation game, the ‘Phoenix Project’ DevOps simulation and most recently the MarsLander simulation which can be used to support ITIL®4 training and culture change. He was also co-author and developer of the ‘ABC of ICT’ (The Attitude, Behavior and Culture of ICT) publications, having conducted ABC workshops and simulation workshops with delegates representing more than 5000 organizations world-wide.