IT Change Management has long been at the center of effective IT service delivery. But as flow-based methodologies like DevOps, agile, and Continuous Integration/Continuous Delivery has made traditional Change Management, and its signature CAB very unpopular. In many ways, it has become Exhibit A in the case against IT Service Management. The industry is at a critical point where traditional CAB-based Change Management needs to grow up or get out of the way. This session will talk about the future of Change Management how flow- based Change Management enables changes to happen at speed, in the value streams.
Greg Sanker, Author of IT Change Management: A Practitioner’s guide and ITIL4 Change Enablement Practice Guide will be speaking remotely from Oregon, USA. Attendees will have ample time to ask questions live and interact with Greg.