Dr. Don Page
Strategic Director of Service Management @ MarvalArray
EXPERT CORNER – Improve your Service Level performance
Service managers are always at the sharp end of Service level performance. We need to provide management information which shows what a great job our team does, the value we add and importantly to instil customer and organisational confidence in one of their most expensive assets –YOU. This thought provoking and interactive session will highlight some of the approaches Don has have taken when embarking on service transition and improvement activities.