Roman Jouravlev

Product Development Manager @ AXELOS Global Best Practice

Pannelist Speaker

Evolving service management: questions and challenges of the ITIL update

In this workshop Roman Jouravlev will discuss some of the most interesting questions and challenges that the ITIL update team is facing. Is service management still a valid model today? How do emerging practices fit into the ITIL picture of IT management? What are the key roles in a service organization?