Akshay Anand

Product Ambassador @ AXELOS®

Pannelist Speaker

Do high velocity organizations need IT Service Management?

{In the trailer guy voice) In a world … of “digital” product management, one question is constantly being asked – is ITSM still relevant?

The answer is “yes, but not in the same way”. If you’re interested in finding out why, join Akshay Anand (Product Ambassador, ITSM) to understand:

  • How service organizations are changing their ways of working
  • Why the role of Service Management needs to change (and how)
  • How these trends are reflected in the ITIL 4 “High Velocity IT” publication


12:30 - 13:05

Inspiration Stage