Product Development Manager @ AXELOS Global Best Practice
Roman Jouravlev is a ITSM Portfolio Development Manager, responsible for ITIL continual development. He joined AXELOS in 2016 after working for more than 15 years in ITSM, mostly in Russia, as a trainer, consultant, quality manager and (many years ago) service desk manager.
Roman has authored and translated several books and many articles on IT management. An ITILv2 Service Manager and ITIL Expert, he has delivered nearly every ITIL certification training available since 2002.