President @ itSMF Estonia
Managed the ITIL framework for Her Majesty’s Government at AXELOS Global Best Practice. ITIL Practitioner (2006) lead author. Modernized IT Service Management with DevOps and Agile at Skype before that. I have a passion for helping people learn, and for helping organizations continually improve by leveraging proven practices, innovative ways of working, modern technology, and common sense. MA(Res) in Philosophy.